Privacy Policy
This Privacy Policy explains how Samiya Creations ("we", "us", "our") collects, uses, stores, and protects your personal information when you visit our Site or make a purchase.
1. Information We Collect
• Contact Information: name, phone number, email address, shipping and billing address.
• Order Information: products purchased, order value, payment method, order history.
• Payment Information: payment confirmation details processed through secure third-party payment gateways. We do not store full card details on our servers.
• Technical Information: IP address, browser type, device information, and browsing behaviour on our Site, collected via cookies and similar technologies.
• Communication Records: messages sent via WhatsApp, email, contact forms, or social media for support purposes.
2. How We Use Your Information
• To process, fulfil, and deliver your orders.
• To communicate with you about your order status, delivery, and customer support queries.
• To verify Cash on Delivery orders and prevent fraudulent transactions.
• To improve our Site, products, and customer experience.
• To send promotional updates, offers, and newsletters, where you have opted in (you may unsubscribe at any time).
• To comply with applicable legal and regulatory obligations.
3. Cookies
Our Site uses cookies and similar tracking technologies to enhance browsing experience, remember cart contents, and analyse Site traffic. You can control cookie preferences through your browser settings; disabling cookies may affect certain Site functionality.
4. Sharing of Information
We do not sell or rent your personal information to third parties. We may share necessary information with:
• Courier and logistics partners, to facilitate delivery of your order.
• Payment gateway providers, to process prepaid transactions securely.
• Service providers who support our website hosting, analytics, and marketing operations, under confidentiality obligations.
• Legal or regulatory authorities, where required by law.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, including order history, legal, accounting, and reporting requirements.
6. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
• You may request access to, correction of, or deletion of your personal data held by us.
• You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
• You may request details on how your data is being used by contacting us at [Insert Support Email].
8. Children's Privacy
Our Site is not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.
10. Contact Us
For privacy-related questions or requests, please contact us at samiyacreations0@gmail.com
.